2. Enter your last name
3. Enter personal email address
4. Click Continue
5. Your username will be displayed
6. Once you know your username, click the link that says "please login with this username" or click here.
7. Enter your username and click Continue
8. If you have a mobile phone number or personal email address on file, a one time pass code will be sent to you.
9. Enter in the one time pass code and click Continue
10. Enter in what you want for your new password twice and click Continue
11. You will see a confirmation once your password has been successfully reset.