Problems with two-factor on high school environments
High school students who are participating in our dual-enrollment programs will often have problems receiving one-time-passcodes (OTPs) when logging onto their West Hills College account from their High School Campuses.
Factors involved include:
- Students not having phones
- Students being prohibited from using their phones while on campus or in class
- Lack of mobile phone signals inside their school buildings
- Students having their parents email or phone number set as their OTP method(s)
High School Student Email Addresses
Typically, the only email account students have access to while on their campus will be their school-issued email account. These email accounts typically cannot receive email from outside of their school ecosystem. For this reason, we discourage/prohibit applicants from using their school email address when registering for West Hills.
Though they still shouldn't use their high school email address to register for West Hills, students who can't receive OTPs while on their high school campus can log into their West Hills Account management page and register their high school email as their OTP option. In order for this to work, high school IT administrators will need to configure their email system to be able to receive emails from "firstname.lastname@example.org."
Please submit an IT Support Request if you have any questions about this.