Introduction

This article will guide new students through the account activation process as well as setting up required 2-factor authentication.

Contents:

1. Initial Login with Activation Link in Welcome Email
2. Enrolling in 2-Factor Authentication
   1. Phone Enrollment
   2. Email Enrollment
   3. Mobile Authenticator Enrollment

Initial Login with Activation Link in Welcome Email

1. Look for an email from Adminissions@whccd.edu with your activation information.

2. Make a note of your username and activation code.

3. Click the activation link to begin the activation process.

4. Enter your username (found in the welcome email)

5. Enter your activation code (found in the welcome email)

6. Click Continue

7. Click Set Your Initial Password

8. Enter your chosen password in both fields.   For tips on selecting a secure password, please see: https://www.cisa.gov/secure-our-world/use-strong-passwords

9. Click Continue

10. Click Try to continue logging in

Enrolling in 2-Factor Authentication

Once you complete the account activation and have set your account password, you will be prompted to enroll in 2-factor authentication. Two-factor authentication (2FA) will prompt you to enter a one-time passcode provided via text message, email, or a mobile authenticator app when you log into your West Hills account.  In the event that your password is compromised, this adds an extra layer of protection that is more difficult to bypass.  This also provides a means to reset your password in the event that it is forgotten.

Enrollment in one of the three options below is required, but you can enroll in multiple methods.

Phone Enrollment - This will enroll your mobile number to receive SMS text messages with One-Time Passcodes.

Email Enrollment - This will enroll a personal (non-West Hills) email address  to receive One-Time Passcodes.

Mobile Authenticator Enrollment - This will allow you to use a mobile authenticator app, widely available on PC, Mac, and Mobile device platforms.

Phone (SMS/Text Message) Enrollment

1. Select Phone

2. Click Continue

3. Enter your WHCCD password

4. Enter your mobile phone number

5. Click Continue

6. Enter the OTP that was sent via text message

7. Click Login

8. Click Try to continue logging in to complete your login process.

Sample Login Process with SMS:

Email Enrollment

1. Select Email

2. Click Continue

3. Enter your WHCCD password

4. Enter a personal email address where you would like to recieve OTP codes. It is important that this is NOT your WHCCD email address

5. Click Continue

6. A OTP should have been sent to the email address you provided. Enter it here. If you did not receive the code, please check your spam folder.

7. Click Login

8. Click Try to continue logging in to complete your login process.

Sample Login with Email:

Mobile Authenticator Enrollment

Before you begin, you will need to install a mobile authenticator app. It is helpful to install the authenticator app on a mobile device and use a second device to go through the enrollment process, as you will need to scan a QR to complete the setup process. Many apps and programs exist for this purpose. If you don't currently have one installed, we recommend the following options.

Microsoft Authenticator

• Apple App Store: https://apps.apple.com/us/app/microsoft-authenticator/id983156458 

• Google Play Store: https://play.google.com/store/apps/details?id=com.azure.authenticator&gl=US

Google Authenticator

• Apple App Store: https://apps.apple.com/us/app/google-authenticator/id388497605 

• Google Play Store: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&gl=US

1. Select Mobile Authenticator

2. Click Continue

3. Select your phone type

4. Enter a description for you to identify this account

5. Click Continue

6. Open your mobile authenticator app and scan the QR displayed.

7. Enter the OTP generated in the authenticator app

8. Click Continue

9. Click Try to continue logging in to complete your login process.

Sample Login with Mobile Authenticator