myCourses (Canvas) 24/7 Chat Support
You can get help with Canvas by using the Help menu within myCourses (Canvas). The Help menu generates a list of resources to help you with Canvas.
This lesson outlines the five default help links that may be included in the Help menu for your institution. However, your institution may customize the Canvas Help menu to hide default links and create custom links as resources.
Open Help
At the bottom of Global Navigation, click the Help link.
View Default Links
There are five default links for help or feedback:
- Ask your Instructor a Question [1]: Ask your instructor questions about course material or send them a message
- Search the Canvas Guides [2]: Search the Canvas Guides for information about features inside of Canvas
- Report a Problem [3]: Submit problems with Canvas to our support team
- Ask the Community [4]: Exchange ideas and solutions regarding Canvas functionality with Canvas experts and your Canvas peers
- Submit a Feature Idea [5]: Submit ideas about how to make Canvas better
Ask Your Instructor a Question
The Ask Your Instructor a Question link allows you to contact an instructor or TA in any of your active courses directly from the help page.
Send Message
In the course drop-down menu [1], select the course that relates to your question. In the Message field [2], enter the message for your instructor(s).
When you're done, click the Send Message button [3]. Replies will be sent to your Conversations inbox. If your course includes more than one instructor or TA, your message will be sent as a group message to all instructors/TAs in the course.
Search Canvas Guides
The Search the Canvas Guides link helps you search Canvas documentation for information about features in Canvas.
Report a Problem
The Report a Problem link helps you report problems in Canvas.
You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.
Submit Ticket
In the subject field [1], create a subject for your ticket.
In the description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.
In the drop-down menu [3], select the statement that best describes how the problem is affecting you:
- Just a casual question, comment, idea, suggestion
- I need some help but it's not urgent
- Something's broken but I can work around it for now
- I can't get things done until I hear back from you
- EXTREMELY CRITICAL EMERGENCY
When you're done, click the Submit Ticket button [4].
Depending on your institution's support schedule, you'll receive a reply as soon as possible.
Ask the Community
The Ask the Community link allows you to collaborate with other members of the Canvas community for answers to Canvas questions. This link directs to the Find Answers space in the Canvas Community.
Request a Feature
The Submit a Feature Idea link allows you to submit feature ideas to Canvas. This link directs to the Feature Ideas space in the Canvas Community.
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